Florida Local Government Briefing
How Sumter County Handles 10,000+
Resident Calls Per Month with AI
A short operational briefing with county leadership on automating routine resident calls.
Stephen Kennedy
Assistant County Administrator
Sumter County, Florida
Thursday, April 30|3:00 PM Eastern
For local government executives
Reserve Your Seat
Sumter County recently deployed an AI voice intake layer to help manage routine resident calls and free staff to focus on more complex cases.
In this briefing, county leadership will share
Why Sumter County deployed voice AI
How the rollout was structured internally
Lessons for other local governments